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Frequently Asked Questions

Are your products hypoallergenic?

Yes, our products are 100% hypoallergenic, meticulously crafted without a trace of nickel, lead, or copper. They are specifically designed to be gentle on sensitive skin, offering both comfort and style to our customers. We prioritize using high-quality materials that undergo rigorous testing to ensure they are less likely to cause allergic reactions.

Is your jewelry water and tarnish proof?

Yes, our jewelry is water and tarnish proof. We use a durable 14k Gold PVD plating process known for its hardness, adhesion, and corrosion resistance. This ensures long-lasting quality, providing excellent resistance to scratching, wear, and abrasion. Additionally, the strong adhesion of our process minimizes the risk of coating peeling over time, extending the lifespan of our jewelry ever further.

Do you really offer a lifetime color warranty?

Yes, we offer a lifetime warranty for color retention, ensuring that your jewelry maintains its original appearance. However, please note that our warranty does not cover issues related to normal wear and tear. For other aspects of the product, such as craftsmanship or material defects, we offer a 2-year warranty.

What is the shipping cost and how long does it take?

Shipping costs and delivery times vary based on your location. For orders of 75 EUR or more, shipping is free. To see the estimated delivery time and price for your country, please check below. If the information is incorrect, you can update it by clicking the change settings below or visit our Shipping page for more detailed information. Please note that we do not offer international shipping.

Country Estimated time Price
Slovenia (SI) 1-2 business days 3,99 EUR

What is your return and exchange policy?

We offer returns and exchanges within 30 days of purchase. However, please note that the shipping costs for returns and exchanges are the responsibility of the buyer. Items must be returned in their original packaging and must be unworn, with our jewelry tag still attached.

Which materials is your jewelry made of?

Our jewelry is crafted from durable, scratch-resistant stainless steel and plated with 14k Gold PVD technology, making it 13x stronger than standard gold plating. Unlike standard gold plating, our pieces are water and sweat proof, ensuring they retain their color, without tarnishing. All our jewelry is also free from nickel, lead, and copper, making it perfect for sensitive skin. Enjoy lasting elegance and peace of mind with our exceptional pieces.